Company: Luminosoft Consultants
Website: www.luminosoft.net
Eligibility: Any Degree
Experience: Freshers/Exp
Location: Chennai, Tirchy
Role: Customer Support Executive/ Tech Support (BPO PROCESS)
JOB SUMMARY:
Company Profile:
Luminosoft employees are dedicated to the success of our engagements. We have a highly mobile workforce of 120+ full-time employees capable of delivering our services at your locations.
Job Description:
The Customer Care Associate is responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services. The Customer Care Associate will troubleshoot problems and coordinate with various internal departments to resolve problems. Other responsibilities include:
1. Interact with customers through phone, e-mail or online chat concerning various care issues.
2. Provide hands on support to customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
3. Solicit cross-selling and up-selling opportunities within the customer care experience.
4. Tracking and reporting of relevant customer care performance metrics.
5. Capturing and applying customer feedback.
2. Provide hands on support to customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
3. Solicit cross-selling and up-selling opportunities within the customer care experience.
4. Tracking and reporting of relevant customer care performance metrics.
5. Capturing and applying customer feedback.
Candidate Profile:
1. Any Degree
Walk-in: Walk-in 21-07-14 to 04.08.14
Contact Name : S.Priya
Contact Details :
9500038389, venkatluminosoft@gmail.com
13/6, Kumaran Colony, 3rd Street,
Vadapalani,
Chennai- 600026.
Vadapalani,
Chennai- 600026.
Landmark: Vadapalani Depot
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